Artikel

Broken Elevators in Public Transport

Mark Workel

Never unexpected broken elevators in your public transport journey

User research, experiment, prototype and advise.
Goal: all broken elevators in public transport in Amsterdam are know and published. Route planners take broken elevators into consideration in their travel advice.

Author: Mark Workel

Start: 01-01-2023
End: 31-12-2023

 

Research Workshop

A research workshop to find out what the problem is we want to solve.

Research Workshop Broken ElevatorsResearch Workshop Broken Elevators

 

 

Field Study

Report on a Field trip to find out what a trip looks like when you encounter a broken elevator.

Field Study Broken Elevators

 

Code for the prototype

We build a prototype to test out solution for the problem.

Mobile app

Report a broken elevator with QR code

Code for the Api

 

Data

A complete dataset with all the elevators in Amsterdam and their status is available on demand.

This data is up to date and complete, and is used in the prototype.

 

Designs for a future Route Planner

How could a future Route Planner work?

 

Usability Test

The findings of a usability test that was done to test the prototype.

Usability Test Broken Elevator

 

 

 

 

 

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