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Article
Shaping Trust (essay)
Trust is an important word in love, in friendship and in professional relationships. In newspapers, news programs, interviews and also in daily conversations between friends or colleagues it is often about trust. Agreements are also based on trust in trade and business. Trust is a force against abuse of power, indifference, arbitrariness, alienation and unkindness. It is a prerequisite for physical and mental health. Safety is tested with trust and it is therefore the basis for living together.
It is about how we are present together, about how we witness each other and act together. Trust influences social interactions and determines the atmosphere between participants, it is the glue that holds things together.
The basic and most essential form of trust is being physically with others, sharing time and place, and being in relationship with each other. When the world becomes uncertain, when we become more vulnerable and the systems around us are complex and not necessarily reliable, then we lose confidence. By reflecting together on how trust is or is not created, we can make these uncertainties more manageable.
In this essay, Caroline Nevejan writes about the YUTPA framework she developed, the ideas and developments surrounding this 'talking tool'. In five chapters she takes a closer look at the major changes in our society, 'being present' and the action perspective of the person and the system, trade-offs of trust, the YUTPA framework and the dynamics between vulnerability and reliability. -
Article
Intro en update Project Ontwerpen van Vertrouwen
De directie Digitalisering en Innovatie van de Gemeente Amsterdam is opdrachtgever van een innovatie- en ontwikkeltraject op het gebied van vertrouwen. We ontwikkelen praktische gereedschappen waarmee we collega's (en op den duur ook Amsterdammers) gebruik laten maken van het YUTPA-raamwerk voor vertrouwen. Het doel is het beter begrijpen én versterken van vertrouwen tussen Amsterdammers en de Gemeente, collega's onderling en in hiërarchische situaties.
Bron: Teti Verhoeff (t.verhoeff@amsterdam.nl) en Aisling Kloosterhuis (a.kloosterhuis@amsterdam.nl)
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Article
Werken aan meer vertrouwen tussen Amsterdammers en de gemeente
Deze raadsinformatiebrief is op 25 oktober 2022 door het college van Burgemeester en Wethouders gestuurd aan de Amsterdamse gemeenteraad.
Contact: stedelijkstrategieteam@amsterdam.nl
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Article
Design for the value of presence (publication)
Chapter by Nevejan and Brazier in 'Handbook of ethics, values and technological design' (2015)
[ABSTRACT]
This chapter elaborates on design for the value of presence. As digital technologies have made it possible for us to connect to each other at a speed and scale that is unprecedented, presence is acquiring many new stances. The distinctions between being there (in virtual worlds), being here (making the being there available here), and the merging realities of these two are essential to the notion of presence. Understanding the essence of presence is the focus of current presence research to which many disciplines contribute, including computer science, artificial intelligence, artistic research, social science, and neurobiology.
The definition of presence used in this chapter is “steering towards well-being and survival,” and this definition introduces a neurobiological perspective on presence fundamental to the approach on which this chapter focuses. This perspective recognizes the choices and trade-offs involved in presence design. Presence design is a meta-design, which creates the context for human experience to emerge. Presence as a value for design can be a design requirement, a factor of analysis, and a key value in a process of Design for Values.
This chapter discusses a number of analytical and design frameworks for constructing and deconstructing presence design. Acknowledging that presence is a fuzzy concept and that a variety of open issues can be identified, presence as a value for design is fundamental for human beings to accept responsibility in complex environments.
Nevejan, C., & Brazier, F. (2015). Design for the Value of presence. J. van den Hoven, PE Vermaas, I. Van de Poel Handbook of ethics, values, and technological design: Sources, theory, values and application domains, 403-430.Authors: Caroline Nevejan & Frances Brazier
The website being-here.net was the foundation for Caroline Nevejan's research into witnessing. Forty four authors contributed to this study. Artists, academics, journalists, designers reflected upon their own work form the perspective of witnessing. As result the YUTPA framework was further developed. This YUTPA framework makes trade-offs for trust visible. YUTPA is the acronym for 'being with You in Unity of Time Place and Action. The framework works with the four dimensions of Time, Place, Relation and Action to understand how trade-offs for trust are made in merging on-and offline realities.In each dimensions 4 factors are identified that affect such trade-offs.
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Article
Presence and the Design of Trust (proefschrift)
Designing presence in environments in which technology plays a crucial role is critical in the current era when social systems like law, education, health and business all face major challenges about how to guarantee trustworthy, safe, reliable and efficient services in which people interact with, and via, technology. The speed and scale of the collection and distribution of information that is facilitated by technology today demands a new formulation of basic concepts for our modern societies in terms of property, copyright, privacy, liability, responsibility and so forth. The research question assumes that presence is a phenomenon that we have to understand much better than we currently do.
Auteur: Caroline Nevejan
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Collection
Literatuur over vertrouwen
In deze collectie zijn artikelen, rapporten, literatuur over vertrouwen en hieraan aanpalende onderwerpen te vinden.
Heeft u ook onderzoek, lopende projecten of materiaal wat hier moet staan? Stuur een mail naar de redactie: openresearch@amsterdam.nl